handoffhelper.com

send_customer_reply

Use this destructive tool at the end of the judge sequence after get_case, draft_customer_reply, propose_refund, and issue_refund have completed. Do not call it before a draft exists or before refund approval is complete. It opens a visible human approval gate and waits for Jordan; no customer reply is sent unless Jordan approves.

Input schema

{
  "type": "object",
  "properties": {
    "case_id": {
      "type": "string",
      "pattern": "^CASE-[0-9]{4}$",
      "description": "Case identifier such as CASE-1042."
    }
  },
  "required": [
    "case_id"
  ],
  "additionalProperties": false
}