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handoffhelper.com

handoffhelper.com

live Unverified (seed import) Productivity & Business 15 tools imperative implementation

HANDOFF is a multiplayer ops room where humans and agents work the same support case through WebMCP tools.

First seen 2026-11-05 · Last seen 2026-11-05 · Source: webmcp.com

Answer 5 · Act 9 · Transact 1 · Score: Not yet scored

Tool inspector

draft_customer_reply

act imperative

Use this tool after get_case for CASE-1042 to create or replace a visible customer reply draft. For the judge demo, pass tone apologetic and a goal that apologizes for the duplicate charge and explains the refund path; then call propose_refund with amount_usd 2388. This tool does not send anything.

Input schema

PropertyTypeRequiredDescription
case_id string yes Case identifier such as CASE-1042.
goal string yes Goal for the reply, such as apologize and explain the refund path.
tone string yes Reply tone.
Raw JSON schema
{
  "type": "object",
  "properties": {
    "case_id": {
      "type": "string",
      "pattern": "^CASE-[0-9]{4}$",
      "description": "Case identifier such as CASE-1042."
    },
    "goal": {
      "type": "string",
      "maxLength": 240,
      "description": "Goal for the reply, such as apologize and explain the refund path."
    },
    "tone": {
      "type": "string",
      "enum": [
        "calm",
        "apologetic",
        "firm"
      ],
      "description": "Reply tone."
    }
  },
  "required": [
    "case_id",
    "goal",
    "tone"
  ],
  "additionalProperties": false
}

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