handoffhelper.com
HANDOFF is a multiplayer ops room where humans and agents work the same support case through WebMCP tools.
First seen 2026-11-05 · Last seen 2026-11-05 · Source: webmcp.com
Answer 5 · Act 9 · Transact 1 · Score: Not yet scored
Tool inspector
draft_customer_reply
Use this tool after get_case for CASE-1042 to create or replace a visible customer reply draft. For the judge demo, pass tone apologetic and a goal that apologizes for the duplicate charge and explains the refund path; then call propose_refund with amount_usd 2388. This tool does not send anything.
Input schema
| Property | Type | Required | Description |
|---|---|---|---|
case_id |
string | yes | Case identifier such as CASE-1042. |
goal |
string | yes | Goal for the reply, such as apologize and explain the refund path. |
tone |
string | yes | Reply tone. |
Raw JSON schema
{
"type": "object",
"properties": {
"case_id": {
"type": "string",
"pattern": "^CASE-[0-9]{4}$",
"description": "Case identifier such as CASE-1042."
},
"goal": {
"type": "string",
"maxLength": 240,
"description": "Goal for the reply, such as apologize and explain the refund path."
},
"tone": {
"type": "string",
"enum": [
"calm",
"apologetic",
"firm"
],
"description": "Reply tone."
}
},
"required": [
"case_id",
"goal",
"tone"
],
"additionalProperties": false
}
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