handoffhelper.com
HANDOFF is a multiplayer ops room where humans and agents work the same support case through WebMCP tools.
First seen 2026-11-05 · Last seen 2026-11-05 · Source: webmcp.com
Answer 5 · Act 9 · Transact 1 · Score: Not yet scored
Tool inspector
add_comment
Use this tool to add an agent-authored note to the current case timeline for human review. Public-to-customer visibility means the note is customer-visible context only; it never sends a customer message. Do not use this tool to send replies or change money state.
Input schema
| Property | Type | Required | Description |
|---|---|---|---|
case_id |
string | yes | Case identifier such as CASE-1042. |
body |
string | yes | Comment body to add to the timeline. |
visibility |
string | yes | Whether this is internal context or a customer-visible note. Neither option sends a reply. |
Raw JSON schema
{
"type": "object",
"properties": {
"case_id": {
"type": "string",
"pattern": "^CASE-[0-9]{4}$",
"description": "Case identifier such as CASE-1042."
},
"body": {
"type": "string",
"maxLength": 800,
"description": "Comment body to add to the timeline."
},
"visibility": {
"type": "string",
"enum": [
"public_to_customer",
"internal"
],
"description": "Whether this is internal context or a customer-visible note. Neither option sends a reply."
}
},
"required": [
"case_id",
"body",
"visibility"
],
"additionalProperties": false
}
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