glossier.com

{
  "type": "object",
  "properties": {
    "query": {
      "type": "string",
      "description": "A natural language query. Searches FAQ pages and articles, and routes policies by keyword when policy_types is omitted."
    },
    "policy_types": {
      "type": "array",
      "description": "Policy kinds to fetch, chosen from the user's question — e.g. [\"refund\"] for returns/exchanges, [\"contact\"] for phone/hours/address. Include every kind the question touches. Omit when no specific policy is relevant (e.g. a general FAQ question).",
      "items": {
        "type": "string",
        "enum": [
          "refund",
          "shipping",
          "privacy",
          "terms_of_service",
          "terms_of_sale",
          "subscription",
          "legal_notice",
          "contact"
        ]
      }
    }
  },
  "required": [
    "query"
  ]
}