3way.dev

{
  "type": "object",
  "properties": {
    "orderId": {
      "type": "string",
      "description": "Order id."
    },
    "itemId": {
      "type": "string",
      "description": "The id of the line within the order — the `itemId` field returned by get_order_status or list_my_orders, e.g. \"IT-1\". Call one of those first if you do not have it. This is not the SKU and not the product title."
    },
    "reason": {
      "type": "string",
      "enum": [
        "defect",
        "changed-mind",
        "wrong-item",
        "damaged-in-transit"
      ],
      "description": "Why the item is coming back. Pick by what the customer actually described, and do not reason about the policy consequences — that is what the verdict is for. defect: the item itself is faulty or arrived broken, with nothing said about the parcel or the courier — a cracked, dead, or misbehaving item is this one. damaged-in-transit: the customer described damage to the shipment — a crushed box, torn packaging, a courier incident. Do not choose this merely because the item is broken; it needs something said about the shipping. wrong-item: we shipped something other than what was ordered. changed-mind: nothing is wrong with it."
    }
  },
  "required": [
    "orderId",
    "itemId",
    "reason"
  ]
}